Privacy Policy

Fromagex ("Fromagex", "we", "our") recognizes the importance of protecting your personal information. Our privacy policy (the "Policy") is intended to describe how we collect, use and disclose your personal information when you use our website and what your rights are in this regard.

This Policy does not apply to third party websites, including those that may be accessed by clicking on links that may be found on our website. If you visit a third party website, that website will have its own policies which we encourage you to review before submitting your personal information, if any.

What is "personal information"?

The term "personal information" refers to any information that relates to a natural person and makes it possible, directly or indirectly, to identify him. This may include your name, email address, phone number, date of birth and financial information (including credit card and bank details).

Your business contact information, such as your title, email address, business address or telephone number, is public personal information.

What personal information do we collect?

When you use our website, we may collect the following personal information from you:

• Your personal contact information, such as your name, address, email and telephone number;
• Information regarding the billing of our products or services, such as your bank details or credit card number;
• Recruitment information, such as your resume.

In all cases, we strive to limit the amount of personal information we collect to what is strictly necessary for the purposes described in the section "What do we use your personal information for?"  We do not knowingly collect personal information from minors.

Do we collect information through "cookies"?

When you browse our website, we collect certain information through cookies and other tracking technologies (collectively, "cookies").

Cookies are small text files containing a unique identification number that are automatically placed on the visitor’s computer. Session cookies track information during an open session and are only temporarily stored in your computer’s memory. Persistent cookies are stored on a visitor’s computer until they expire or the visitor deletes them.

The cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

We use essential and functional cookies to enable you to browse our website, use its features and personalise your browsing experience according to your preferences (for example, language preference). You may or may not consent to the activation of some of these functional cookies when you log in to our site. However, if you refuse these cookies, your browsing may be affected.

We also use Google Analytics to collect information about your use of our website (for example, which pages you visit most often and which error messages you may receive). This information is anonymous and we use it only to improve the efficiency and operation of our website. You can consent or not to the activation of these cookies when you log in to our site.

If you would like more information about cookies, please visit the All About Cookies website, or contact us as indicated in the section " How to reach us?".

How do we collect your personal information?

We collect your personal information directly from you with your consent when you contact us or fill out a form on our website. However, we may collect your personal information from third parties where you have consented to it or where permitted by law (for example, government agencies, financial institutions or other service providers).

How do we obtain your consent?

Generally, we collect, use and disclose your personal information only with your consent. However, in some cases, the law allows us to collect, use or disclose your personal information without your consent (for example, where we are required to disclose your information under a subpoena or court order).

By contacting us, voluntarily filling out a form with your personal information and browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you represent that you have the consent or authority to allow us to collect, use and disclose such information in accordance with this Policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as described in the section "How to contact us".

What do we use your personal information for?

Generally, we use your personal information for the following purposes:

• Provide you with our products or services;
• Create, maintain and improve our business relationships with you;
• Recruit staff;
• Ensuring compliance with our legal and regulatory obligations;
• Any other purpose that is permitted by law or to which you consent.

Who do we share your personal information with?

Your personal information is only accessible to our employees and agents whose duties require it. We may also share your personal information with third parties, where required by law, or service providers (for example, our cloud hosting service providers). In the latter case, we take steps to adequately protect your personal information by adopting specific contractual measures and limiting the sharing of your personal information.

Is your personal information shared outside of Quebec?

The personal information we collect is hosted on secure servers that may be located outside of Quebec, including in other parts of Canada. We may also share your personal information with business partners outside of Quebec in the course of providing our services. When your personal information is disclosed outside of Quebec, we conduct a privacy factor assessment and implement contractual commitments to protect the confidentiality of that information.

How long do we keep your personal information?

We retain your personal information only for as long as necessary to meet the purposes set out in this Policy and to comply with our legal and regulatory obligations. After this time, your personal information will be securely destroyed or anonymized.

How do we protect the privacy of your personal information?

The personal information we collect is kept confidential in accordance with applicable law. In addition, if you choose to send us personal information by email or through a form available on our website, we will only use the information required to respond to your message and allow it to be acted upon, Ensuring that we keep it confidential.

We also take reasonable organizational, technical and physical security measures to protect your personal information from loss, theft, unauthorized access, use and disclosure. For example, we ensure that access to our offices and computer equipment is restricted and that our staff are aware of the security and confidentiality of the personal information they have access to.

What are your rights?

You have the following rights:

• The right to access your personal information;
• The right to have your personal information corrected;
• To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information.

To exercise any of these rights, please contact us as described in the "How do I contact you?"

How to reach us?

If you would like to know more about the protection of your personal information or would like to exercise your rights or make a complaint, please contact Donald Fortin, our Privacy Officer at the following address:

Address
62, rue des Ateliers
Rimouski, QC
G5M 1B2

Email
donald.fortin@fromagex.com

How do we update our Policy?

Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although update notices may be used, posting the revised Policy will be deemed to be sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.

The policy was last updated on September 24, 2024.